When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being.” Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

The Implementation Specialist plays a key role in supporting the successful onboarding and implementation of new and existing strategic and global client accounts. Acting as a liaison between the Strategic Account Sales Team, Customer Service, and clients, this role ensures all activities are executed accurately, on time, and in alignment with client needs and expectations. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple complex projects in a fast-paced, team-driven environment.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

+         Lead implementation processes for strategic and global accounts from initiation through completion

+         Coordinate with the Customer Operations Manager to track, monitor, and report implementation progress

+         Serve as the primary point of contact for installations, internal teams, and clients during the implementation phase

+         Provide dedicated support to Strategic Account Sales Executives to ensure a seamless customer onboarding experience

+         Collaborate with service teams to activate eligible devices and services efficiently and accurately

+         Manage customer accounts and perform administrative follow-ups as needed

+         Troubleshoot order issues, account discrepancies, and service setup concerns in a timely and professional manner

+         Resolve client issues promptly during and after implementation, maintaining a high standard of service and satisfaction

+         5 years’ experience within the office product industry

+         2+ years in customer service, project management, account management, or a similar client-facing role

+         Proficiency in MS office and strong general computer skills

+         Excellent organizational time management skills

+         Strong attention to detail and commitment to accuracy

+         Proven ability to work collaboratively in a team-oriented environment

+         Comfortable communicating with internal and external stakeholders at all levels

Preferred:

+         Bachelor’s degree in business administration or related field

The typical pay range for this role is $62,000 -$100,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.