When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

Unlike your average IT team that simply administers technology, we are looking to transform our IT department into a strategic partner that provides a real impact by delivering innovative solutions. Kyocera is seeking an IT Office Manager to help manage the daily departmental tasks such as procuring IT components and services, managing IT vendors, invoicing, RFPs, SOWs and payments, developing and documenting departmental standards, processes, and procedures, budgeting and planning, and managing day-to-day departmental operations.

This role will be specifically focused on supporting IT management in managing and operating the IT department.  Candidates must have technical experience and be technically savvy. Candidates should have IT and project management experience, have extensive experience with budgeting, purchasing, vendor management, planning, and work cross-functionally to collect data and make actionable recommendations. Candidates must be hands on and able to communicate clearly to ensure technical, project, financial, vendor, contract, payment, and other key areas of information are captured, tracked, and managed effectively.

To be successful in this position you will have a winning attitude, a positive problem-solving approach, an intellectual curiosity, an aptitude for critical thinking, and enjoy working in a collaborative team environment.  You will need to be a self-starter, a team player, a change agent, technically savvy, creative, customer focused, results driven, meticulous about details and have a track record of delivering quality and efficiency. In this role, you will have the ability to make significant and long-lasting impacts for the entire KDA organization by delivering meaningful and cost effective IT services and solutions.  As a result, you will be one of the critical change agents within KDA.

The chance to do something meaningful, to challenge yourself, and be a part of a changing industry doesn’t come around every day.

IT Operations & Administration

+      Oversee daily IT office operations, ensuring efficiency, compliance, and alignment with organizational goals.

+      Develop and clearly document IT operational policies, procedures, and governance frameworks.

+      Implement and enforce IT policies, procedures, and governance frameworks.

+      Foster a culture of accountability, innovation, and continuous improvement.

+      Support onboarding, training, and development of IT personnel.

Vendor & Contract Management

+      Partner with the corporate Procurement department to lead the IT vendor selection process and support contract negotiation.

+      Work across IT and with other departments to manage IT RFPs, SOWs, vendor contracts, vendor compliance, service-level agreements, and vendor payments.

+      Maintain centralized records of vendor contracts, renewals, and financials.

Budgeting & Financial Oversight

+      Support the management of departmental budgets, including capital and operational expenditures.

+      Track IT spending, cross charging, cost-savings, cost reduction opportunities, and report on ROI.

+      Collaborate with finance teams to align IT financial planning with business goals.

+      Ensure compliance with regulatory standards (e.g., SOX, NIST, ISO).

Cross-Functional Collaboration, Communication & Reporting

+      Act as a liaison between IT and departments such as Legal and Finance.

+      Provide regular reports and presentations to IT leadership on IT KPI’s, performance and initiatives.

+      Support IT leadership with preparation for executive meetings, reporting and strategic planning sessions.

+      Maintain transparency and alignment across all IT and business stakeholders.

+      Maintain content on IT departmental Intranet sites and communication platforms.

Possible Opportunities to:

+      Lead small to mid-sized IT projects, ensuring timely delivery and stakeholder alignment.

+      Support cybersecurity initiatives, including awareness training and incident response planning.

+      Participate in business continuity and disaster recovery planning and testing.

+      Assume other duties and responsibilities as assigned.

+      Bachelor’s degree in Information Technology Management, Business Administration, or a related field.

+      7+ years of experience in IT management, vendor management, and project coordination.

+      Proven experience managing budgets, vendors, and cross-functional processes.

+      Excellent organizational, communication, and problem-solving skills.

+      Excellent listening and interpersonal skills with keen attention to detail.

Preferred:

+      Experience in large-scale technology environments or enterprise IT departments.

+      Strong understanding of IT infrastructure, enterprise systems, and support processes.

+      Strong process management experience.

+      Proficiency in Microsoft 365, project management tools, document management and workflow tools, and IT asset management platforms.

We offer a comprehensive benefits package designed to support our employees’ well-being which includes:
+ Medical, dental and vision plans
+ 401(k) retirement plan with Company match
+ Life insurance and disability coverage
+ Paid time off and holidays
+ Paid parental leave
+ Employee Assistance Program
+ Volunteer Time Off
+ Professional development course reimbursement

The typical pay range for this role is $110,000-$166,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.