When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Coordinator, IT Support, you will play a critical role in supporting the day-to-day technology needs of our employees and ensuring the smooth operation of IT services across the organization. You will assist with troubleshooting hardware and software issues, managing user accounts, maintaining IT documentation, and supporting enterprise systems. You’ll also collaborate with other IT teams to support projects, improve processes, and enhance the overall user experience.

The ideal candidate brings strong technical and interpersonal skills, thrives in a fast-paced environment, and is eager to grow within a collaborative IT team. This role contributes directly to our mission of delivering reliable, secure, and efficient IT services that empower our business operations.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

+         Provide Tier 1 support for hardware, software, and network-related issues, escalating as needed.

+         Assist with onboarding and offboarding processes, including device setup, account provisioning, and access management.

+         Support ticket triage and resolution using ServiceNow and other ITSM tools.

+         Maintain and update IT documentation, including SOPs, asset inventories, and knowledge base articles.

+         Participate in IT projects such as system upgrades, deployments, and process improvements.

+         Collaborate with cross-functional teams including Infrastructure, DBA, and Application Support.

+         Learn and support enterprise platforms such as Office 365, Active Directory, Oracle, and eAutomate.

+         Contribute to the development of internal documentation and training materials for new hires.

+         Stay current with IT trends and best practices to support continuous improvement.

+         Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent hands-on experience.

+         1+ year of experience in IT support within a medium to large organization.

+         Basic understanding of networking, Windows OS, and Microsoft 365 applications.

+         Strong communication and interpersonal skills.

+         High level of integrity, professionalism, and customer service orientation.

+         Ability to prioritize tasks and work independently or as part of a team.

+         Preferred:

+         Familiarity with ServiceNow or other ITSM platforms.

+         Experience with imaging tools (e.g., AOMEI, Lenovo Cloud Deploy).

+         Exposure to enterprise systems such as Oracle, Sherpa, or eAutomate.

We offer a comprehensive benefits package designed to support our employees’ well-being which includes:
+ Medical, dental and vision plans
+ 401(k) retirement plan with Company match
+ Life insurance and disability coverage
+ Paid time off and holidays
+ Paid parental leave
+ Employee Assistance Program
+ Volunteer Time Off
+ Professional development course reimbursement

The typical pay range for this role is $59,000 -$74,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.