When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Senior Segment Strategy Manager, will lead the crafting and execution of a comprehensive end-to-end strategy for the Education and State & Local segments in a phased manner, encompassing hardware, software, document workflow solutions & services along with leading insight generation for office technology business. This is a unique opportunity to influence and shape customer centric product innovation and determine how Kyocera serves Education institutions and State and Local Government organizations through innovative and efficient document workflow solutions.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

• Build and execute a comprehensive strategic plan for the Education and State & Local segments, focusing on document workflow solutions, including printing hardware, software applications, workflow automation solutions and services, aligning with Kyocera’s overall business objectives in a phased manner.
• Own insight generation through primary and secondary research for office technology portfolio.
• Collaborate with product development teams to ensure the document workflow solutions meet the specific needs of education institutions and state & local government organizations.
• Analyze and recommend improvements to paper and digital workflows, leveraging Kyocera’s portfolio of MFPs and document workflow software to enhance efficiency and reduce operational costs.
• Provide training, tools, and support to the sales team, equipping them with the knowledge and resources needed to effectively address the demands of the targeted segments.
• Build and maintain relationships with key stakeholders in the Education and State & Local segments to understand their unique challenges and offer tailored solutions.
• Identify opportunities for growth and innovation within the Education and State & Local segments, including partnerships, technology advancements, and workflow improvements.
• Monitor and analyze industry trends, regulatory changes, and customer feedback to refine the Education and State & Local segment strategy continually.
• Work cross-functionally with marketing, sales, and technical teams to ensure alignment in delivering comprehensive solutions and achieving business objectives.
• Manage budgets and allocate resources effectively to ensure the successful execution of Education and State & Local segment strategies and initiatives.
• Ensure compliance with industry standards, policies, and regulations specific to the Education and State & Local segments.
• Act as a thought leader and advocate within the technology industry, representing the company's expertise in the education institutions and state & local government organizations at conferences, webinars, and other events.

Required:

• Bachelor’s degree in business, marketing, information technology, or a related field.
• 5+ years of experience in a similar role or within the document workflow or office technology industry.
• Deep knowledge of hardware and software ecosystems, particularly as they pertain to document workflow solutions.
• Demonstrated success in leading complex, cross-functional business intelligence projects and generating customer insights through primary research, secondary research, and focus groups.
• Proven understanding of paper and digital workflow optimization in education and state & local government sectors.
• Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable strategies and solutions.
• Excellent communication and presentation skills, with the ability to interact effectively with internal teams and external stakeholders.
• Experience in market research, competitive analysis, and strategic planning.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Preferred:

• Marketing or sales experience in printing industry
• Master’s degree in business, marketing, information technology, or a related field

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.