When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

Unlike your average IT team that simply administers technology, we are looking to transform IT into a strategic partner that delivers real impact to the business by delivering innovative solutions. As the Incident Response Manager, you will be responsible for developing a structured company wide and cross-departmental approach to IT and non-IT incident response encompassing preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. Your purpose is to minimize damage caused by incidents such as data breaches, system failures, or non-IT events to ensure overall business continuity.

To be successful in this position you have a winning attitude, proactive, structured, methodical, ability to promote positive change, outstanding communication and coordination skills. intellectual curiosity, aptitude for critical thinking, ability to work under pressure, and enjoy working in a collaborative team environment.  You need to be a proven team player, a change agent, results driven, meticulous about details, and have an aptitude to see the big picture. In this role, you will have the ability to make significant and long-lasting impacts on the entire KDA organization by advancing our resilience and response to cyber threats.  As a result, you will be one of the critical change agents within KDA.

This role is critical to ensuring the organization’s ability to anticipate, withstand, and recover from disruptions. The chance to do something meaningful, to challenge yourself, to take others where they would not go on their own, to be a part of change in an industry, and to drive change - doesn’t come around every day!

Incident Management

+      Establish incident response plans outlining the procedures for handling cyber and various other types of incidents including Identification, Categorization, Prioritization, Response, and Closure.

+      Support identification of incidents through the monitoring of automated alerts, user reports and monitoring systems.

+      Lead enterprise-wide incident response planning and execution, including cross-functional coordination during crises.

+      Activate incident response team responsible for analyzing and responding to the incident.

+      Serve as the point of contact for internal and external stakeholders during a cyber crisis.

+      Continuously evaluate and improve all incident documentation, plans, escalation protocols, roles and responsibilities, and security programs based on lessons learned and post-incident analysis.

+      Assist with training employees in incident reporting and overall security awareness.

+      Organize and lead routine incident simulations to evaluate company preparedness and continuously improve company response plans.

+      Update security policies and procedures as appropriate.

Security Posture & Risk Management

+      Collaborate with IT Security, Infrastructure, and Compliance teams to improve strategies, policies, and procedures that enhance and mature the organization's resilience, response and security posture.

+      Work closely with IT leadership and cybersecurity teams to support and improve cybersecurity programs, defenses, vulnerability assessments, penetration tests, and remediation efforts.

+      Support the development and execution of an overall enterprise Business Continuity and Security strategy.

+      Serve as the subject matter expert for Incident Management (IcM), Business Continuity (BC), Disaster Recovery (DR), and Risk Management frameworks.

+      Participate in third-party risk assessments.

+      Define the IT Change Management Process and Procedures and Chair the IT Change Advisory Board (CAB) to ensure secure, compliant and successful change management practices for all types of IT production changes.

+      Provide regular reporting to executive leadership on risk posture, readiness metrics, and improvement initiatives.

Required:

+         Bachelor’s degree, or equivalent experience, with Information Systems, Information Security, Risk Management, or related field.

+         5+ years of in-depth experience in IT incident management, cybersecurity risk management, and technologies.

Preferred:

Certifications

+         CBCP, CISSP, CISM, CRISC, or equivalent

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.