When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Dispatch Supervisor, you will ensure that customers have the best possible interaction with our service department daily.

+         Ensuring a positive customer experience when contacting the Service Department.

+         Answering incoming calls for support and responding to communication from both internal and external customers

+         Process customer service calls into E-Automate system. Collect and record data entry of completed service calls. Responsible for review and accuracy of data entry in a timely manner

+         Setup and verify new service contracts.

+         Ensuring proper billing of contracts on a continuing basis

+         Ensure timely response of technicians through monitoring of active service calls.

+         Schedule and supervise operations and training of service coordinators.

+         Communicate urgent or priority calls to technicians. Ensure that priority calls are completed in an expedient manner.

+         3 + years of industry experience as a service coordinator.

+         Strong understanding of industry software.

+         Strong skills in customer service.

+         Proficient with Microsoft Excel and Word.

+         Excellent oral and written communication skills.

+         Good leadership skills.

+         Attention to detail.

Required:

+      Concentration, speed, and accuracy to handle paperwork expeditiously a must.

+      Accuracy in math calculations.

+      Familiarity with personal computers and networks.

+      High level of confidentiality.

+      Customer service oriented.

+      Excellent interpersonal skills and leadership skills.

+      Ability and willingness to travel.

+      Proactive sense of urgency to take initiative.

+      Positive attitude towards co-workers and customers.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.  Veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.