When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change that doesn’t come around every day.

+ Prioritize the organization of leased assets: Ensure that all leased assets are tracked, maintained and returned in accordance with a process in development

+ New hires and terminations: Manage IT onboarding and offboarding processes, including setting up new hires with necessary equipment and access, while ensuring proper termination process and procedures are developed and implemented

+ Troubleshooting support tickets: Provide first-level support for Office 365/Windows OS computer related issues, including software installations, password resets, and basic troubleshooting

+ Asset management: Help to support and refine inventory tracking processes while establishing a standardized procedure for acquiring computers and other hardware for end users

+ Identity and Access Management: Ensure the appropriate access is granted based on a measured and justified need, maintain security and operational efficiency.

+ Documentation: Create and maintain comprehensive documentation to standardize processes and procedures, enabling consistent execution and knowledge sharing.

+ Must be a graduate or pursuing a degree in computer science, Information Technology, or a related field.

+ Basic understanding of IT support principles and practices

+ Familiarity with Office 365 and related troubleshooting.

+ Excellent oral and written communication skills.

+ Strong analytical and problem-solving skills.

+ Ability to work independently and as part of a team.

+ Previous internship or work experience in IT or cybersecurity.

+ Familiarity with Microsoft platforms (O365, Azure, Teams, etc.)

+ Intern program will start on 6/2 and run for 8 weeks.

+ 32 hour work week (M-Thu) and must be in office.

Benefits:

+ Practical experience with current and legacy IT Systems (ServiceNow, AV Conferencing, Office 365, Windows, Absolute, and others)

+ Shadowing, mentoring, and training opportunities with IT professionals.

+ Collaborative and inclusive work environment

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.