When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Regional Operations Manager, you will define the strategy to enable the delivery of technology solutions to our customers.  Work collaboratively to review and provide feedback on solution architecture and determine customer delivery requirements. Lead and mentor a regional team of field and system engineers. Ensure delivery is on-time and within budget to maximize customer satisfaction.           

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

+       In collaboration with the relevant stakeholders, define the strategy to enable the delivery of technology solutions including, but not limited to: Cloud/Data Center, Disaster Recovery, Business Continuity, Collaboration, Security, End User Services, Document and Content Management, and Networking

+       Define and engage with key strategic OEM partners across our portfolio to develop engineering talent and capabilities in support of the business.

+       Work with peers in presales and sales to ensure proper enablement and alignment on GP and customer service goals.

+       Facilitate regular delivery and process enablement through content creation and training activities.

+       Create and manage the technical skills capacity plan for engineering functions to support local business.

+       Provide regional subject management expertise to aid in the development and implementation solution go-to-market plans and ensure execution.

+       Support strategic deals and client engagement practices and mentor local and regional teams, providing subject matter expertise on RFPs/RFIs

+       Guide regions to deliver services engagements focused on monthly recurring revenue, managed services, professional services, and consulting services.

+       Perform capacity planning and personnel development for project management, delivery, and field engineering resources.

+       Align with regional sales teams and facilitate resource assignment and manage escalations.

+       Work closely with associated regional practice teams to ensure proper scoping of services to maintain service profitability and alignment with delivery policies.

+       Monitor and report on weekly, monthly, and quarterly billing and service forecasts and backlog reporting as well as overall financial reporting for their geographies.

+       Actively provide input and feedback to corporate senior management regarding market conditions, end user business requirements, vertical market trends and new market/new dealer partner opportunities.

+       Create and maintain accurate and timely reports as established by department management.

+       Cultivate and manage a set of subcontractors to enable timely delivery of projects on time and within budget.

+       Ensure all objectives and targets are met, including long-term and time-based objectives for the Corporation.

+       Develop and monitor KPIs to ensure field and sales engineers are providing a  great customer experience and executing efficiency and effectively. 

Required:

+       Bachelor’s Degree in IT, Technology, or related field preferred.

+       At least 5 years’ experience in a management role preferred with 5 direct reports.

+       7- 10 years’ experience as a field or system engineer in service delivery

+       Experience managing people, both directly, and in a heavily matrixed environment

+       Experience working with sales teams and aligning with sales leadership to deliver IT and DM solutions.

+       Experience in building teams through hiring, personal development, and leadership.

+       Demonstrated success of business development, pipeline management, and success in influencing additional pull-through business

+       Able to travel 30% of the time.

+       Excellent oral, written and presentation skills.

Technical Experience

+       Proficient with Windows Server admin – Active Directory and Group Policy

+       Experienced with Microsoft Entra ID (formerly Azure AD)

+       Documented success with data and server migrations (local and cloud)

+       Intermediate network skills: Experience with DNS, VLANs, TCP/IP. Network security mindset

+       Experience with Microsoft Office including Microsoft® Visio, Word, and Excel, PowerPoint

Certification Desired:

+       CompTIA – Network+, Security+

+       Cisco - CCNA

+       Other Security Certs – CEH, CCSP

+       Azure Certs: Fundamentals, Network Engineer Associate, Security Engineer Associate, Solutions Architect Expert. 

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

The typical pay range for this role is $123,000.00-$155,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.