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  • Customer Service Representative

    Job Locations US-TX-Irving
    Posted Date 3 months ago(1/4/2019 11:44 AM)
    ID
    2019-1264
    # of Openings
    2
    Category
    Customer Service/Support
  • Overview

    This position requires individuals to perform aggressive and professional customer service for both external and internal customers; be an effective communicator, complete inquiries accurately and efficiently, resolve discrepancies expertly with a high degree of empathy, and demonstrate a consciences attitude at all times.

    Responsibilities

    • Answer inquiries about product and part, availability, pricing, policy and procedure, program, and miscellaneous topics.
    • Prepare and correct customer purchase orders.
    • Qualify, prepare and submit credits and returns.
    • Ensure satisfaction by routinely following-up with customers.
    • Complete special projects and perform other duties as assigned.

    Qualifications

    Required:


    • Minimum 2 year customer service experience in the Document Imaging industry.
    • High School diploma or GED (or) an equivalent of 3 years customer service experience.
    • Candidate must have Business to Business (B2B) customer service experience
    • Must be proficient in Microsoft Word and Excel
    • Must possess excellent communication, organizational and problem solving skills.
    • Ability to perform basic mathematical calculations.
    • Physical requirements: standing, sitting, working with computer, bending, and light lifting.

    • Company paid relocation is NOT provided. Position is based out of Irving, TX.


    Preferred:


    • 3 years prior customer service experience in the Document Imaging Industry.
    • Bachelor’s degree.

     

     

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