• Applications Support Manager

    Job Locations US-NJ-Fairfield
    Posted Date 1 week ago(5/15/2018 11:25 AM)
    # of Openings
    Information Technology
  • Overview

    SUMMARY OF RESPONSIBILITIES:                                                                                                                                                                   

    • Assist MIS management with support objectives related to the direct operations channel.
    • The Application Support Manager will administer and support the CRM and Kyocera Sales Excellence (KSE) applications in order to ensure their operation meets the established objectives defined by management.
    • The Application Support Manager is responsible for driving participation from all users of the CRM and KSE applications.
    • This position requires an exceptionally detailed understanding of the sales process and how it relates to CRM tools in order to ensure success within the organization.
    • The individual is responsible for pipeline data collection/consolidation, coordinating end user training, implementing key reports, coordinating the deployment of revisions/updates, and troubleshooting application issues as they arise.




    • Manage and administer CRM systems, key sales metrics, and provide support for all users in the Direct and In-Direct Channels.
    • Support the interdependencies between CRM and ERP systems.
    • Analyze sales processes and work collaboratively with the CRM vendors and Sales Management to identify enhancement opportunities and measure effectiveness.
    • Ensure employees and upper management complete all requirements of CRM/KSE Training, including but not limited to: attending CRM/KSE training classes .
    • Develop an expert level understanding of all sales processes and how they integrate with the applications by working closely with the field and corporate sales organization.
    • Work closely with Sales Management to reinforce the sales process with proper utilization of the CRM tools.
    • Support Sales Management in conducting CRM/KSE related sales management tasks (i.e.) pipeline re-calibration, opportunity reviews, and skills coaching.
    • Support Sales Management in reviewing and amending process implementations
    • Support compiling/presenting to Executive and Sales management, the status and on-going requirements for the CRM systems.
    • Provide on-going support to sales and sales management regarding KSE and results from the CRM data pipeline, accounts, activities, lease tracking and ERP data links.
    • Support Business Reviews with Sales management utilizing data/metrics from the CRM system.
    • Manage vendor coordination of feature enhancements/revisions to the CRM system.



    • Bachelor’s degree
    • Minimum 5 years experience in the office/copier product industry
    • Minimum 10 years of sales support, product management and marketing development experience, working with CRM systems and sales processes
    • Ability to travel at least 15% overnight



    • Ability to effectively interact with Executives, Managers and Sales professionals.
    • Experience with ERP systems and their interdependencies with CRM applications.
    • Advanced computer skills, including Word, Excel and PowerPoint.
    • Strong interpersonal, organizational, verbal and written communication skills.
    • Team player demonstrating enthusiasm and commitment to company vision and mission.
    • Excellent understanding of solution centric thinking with a clear customer focus.
    • Knowledge of direct and indirect sales processes.
    • Understanding of Sales Management tasks (i.e. pipeline management, opportunity reviews, etc.)
    • Project Management skills
    • Ability to coordinate various disciplines such as Sales, Marketing, IT, HR, Training
    • Process design and business process engineering skills.
    • High level of individual initiative.
    • Experience in the copier/printer industry.

    Careers Center | Digital Experience Manager

    KYOCERA Document Solutions America, Inc. (KDA) is a VEVRRA  Federal Contractor.  Qualified minorities, women, protected verterans and/or individuals with disabilities are encouraged to apply. EOE/AA



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