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  • System Support Engineer

    Job Locations US-TX-Irving
    Posted Date 1 month ago(3/16/2018 2:45 PM)
    ID
    2018-1229
    # of Openings
    1
    Category
    Technical
  • Overview

    Within the policies and guidelines of Kyocera Document Solutions America, Inc. and management, the System Support Engineer is responsible for providing pre-sales and post sales support on Kyocera digital products, with a heavy emphasis on network connectivity and software compatibility issues.

    Responsibilities

    • To schedule and coordinate networking support, including sales support prior to the sale, during installation in conjunction with the Technical Department, and the dealership.
    • To actively manage the dealer technical support in the assigned area. To accomplish this responsibility through effective communications with the dealer network, field sales staff and Dealer Technical Departments.
    • To provide pre-sales and post sales field support to dealers on digitally integrated products. This will include follow-up training sessions, presentations and participating in sales calls to assist with networking and software related questions.
    • To provide feedback on all training conducted and dealer visitations. To also assist in the development of new training or support programs and enhancement of field/dealer networking support.
    • Maintain regional showrooms as directed by the Regional Technical Manager.

    Qualifications

    REQUIRED:   

    • Minimum 5 years working in a technical background with particular emphasis in color imaging, digital black and white and wide format.
    • Minimum 5 years technical experience within the office product industry.  
    • Experience with computers (Macintosh, PC and Unix) and networks.
    • Working knowledge of document editing and desktop publishing applications. Prior training on color and digital black and white controllers is also highly desirable.
    • Company paid relocation is not provided. Candidate must reside out of the Dallas Metroplex area.  Employee must be willing to self-relocate.
    • Valid driver’s license.
    • Ability to travel 75% (includes overnight).

    PREFERRED:

    • Bachelor’s degree
    • CNE or MSCE certification is highly desirable.
    • Prior training on color and digital black and white controllers is also highly desirable.

    KYOCERA Document Solutions America, Inc. (KDA) is a VEVRRA Federal Contractor. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply. EOE/AA

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