Headquarters

System Support Engineer - LAD Division

US-FL-Miami
5 months ago
ID
2017-1200
# of Openings
1
Category
Engineer

Overview

Within the policies and guidelines of KYOCERA Document Solutions America, Inc. and management, the LAD System Support Engineer is responsible for providing pre-sales and post-sales support on Kyocera digital products, with a heavy emphasis on network connectivity and software compatibility issues.

Responsibilities

  • To schedule and coordinate networking support, including sales support prior to the sale, during installation in conjunction with the Technical Department, and the dealership.
  • To actively manage the dealer technical support team in the assigned area.  To accomplish this responsibility through effective communications with the dealer network, field sales staff and Dealer Technical Departments.
  • To provide pre-sales and post sales field support to dealers on digitally integrated products.  This will include follow-up training sessions, presentations and participating in sales calls to assist with networking and software related questions.
  • To provide feedback on all training conducted and dealer visitations.  To also assist in the development of new training or support programs and enhancement of field/dealer networking support.
  • Maintain regional showrooms as directed by the LAD Technical Manager.

Qualifications

  • Minimum 5 years working in a technical background with particular emphasis in color imaging, digital black and white and wide format.
  • Minimum 5 years technical experience within the office product industry.
  • Experience with computers (Macintosh, PC and Unix) and networks.
  • Working knowledge of document editing and desktop publishing applications. Prior training on color and digital black and white controllers is also highly desirable.
  • Company paid relocation is not provided to the Miami, FL office. Employee must be willing to self-relocate.  Territory includes Latin America and Caribbean.
  • Valid driver’s license.
  • Ability to travel 50% (includes overnight).
  • Bilingual (English & Spanish)

 

Preferred:

  • CNE or MSCE certification is highly desirable.
  • Prior training on color and digital black and white controllers is also highly desirable.


KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state and local laws regarding nondiscrimination.   Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status.  Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply

 

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